Seratec

Benefits of Seratec field service software

Want to grow your business and your profits - even in the GFC.

It's time to do things different, smarter, faster, better. Take a brief look at all the list below of things you already know you wish you could do. We don't doubt that if you could have achieved all this, you'd have done so already... but try as you might you haven't been able to. It isn't that you lack any special skill, it's simply that you hadn't found the right tool to make it possible. Well now you have !

Read the list... then see the speed test - see the evidence that Seratec software really is as fast as we claim. Then call Seratec for a personal demonstration so you can see how cleverly and automatically the rest of these benefits can be achieved in your business.

Back office - before the job

Eliminate back office paperwork & its storage problems
Spend much less time logging customer requests
Have full knowledge of staff availability when setting future appointments
Eliminate sending two techs to the same street
Get the job out to the field faster
Allocate jobs more logically to reduce lost drive time
Eliminate or reduce unnecessary tech visits
Eliminate nuisance calls from customers for basic info like job and invoice detail
Ensure all the details get to the tech to reduce mistakes by the techs
Capture all jobs that appear to be overlooked
Never have a job unassigned for more than a few hours
Keep better track of projects
Ensure all planned maintenance is conducted - and billed
Ensure office staff have full visibility of appointments set by field staff
Allow cross skilling of office staff
Reduce your dependency on any specific team member - that means less stress, you can now let staff go on leave without issues, have less problems when someone is off sick and far less problems if someone leaves.

Planned maintenance and inspections

Completely automate the creation of recurring activities
Never miss an activity
Automate the billing of the activities - no errors later
Have checklists for techs to complete to establish proof and value to customers

Field techs

Eliminate job interruptions caused when receiving next job details
Eliminate mistakes through communication errors and incomplete job information
Implement OH&S checklists on specific job types (required by many corporate customers) but take only seconds to complete them
Increase the chargeable minutes in a day
Charge for every minute techs are on site
Record parts and labour with total accuracy
Keep total track of vehicle inventory
Minimise unnecessary parts ordering
Minimise delays in getting newly ordered part to site
Minimise time spent sourcing parts
Get more things done right first time
Spend less time writing up job notes
Eliminate cryptic job completion notes
Collect customer signatures to confirm attendance
Eliminate unnecessary visits back to the office (returning paperwork)
Categorise work to better report and manage job outcomes
Capture sales opportunities for cross\up\later sales
Provide customers with more informative visit details to justify visit costs
Automate job completion notes to be sent to the customer
Always capture work on equipment covered by warranty
Never overlook a re-visit due to partial on non completion of a job

Back office - after the job

Check job completion details within minutes after the job is completed
Eliminate the time re-typing job notes, parts & labour - no transcription errors
Send customer invoices within a minute of checking the job completion data
Claim warranty work at the same time, complete the claim faster in seconds
Eliminate time and storage space taken up to file job reports
Eliminate undercharging of parts
Eliminate missing out on charging for parts ordered for a job
Provide customers with more meaningful reports
Send customers OH&S reports and detailed job notes and checklists - zero time loss
Quickly address sales opportunities identified by the field tech
Create quotes in minutes and store them centrally so they are not lost
Have a process that guarantees quotes are easy to follow up and never forgotten
Convert quotes to jobs and billing in a matter of seconds seconds
Transfer the entire days customer data, invoices, payments, PO's and inventory to MYOB with a single button press.
Have a process that guarantees you never unknowingly miss a SLA deadline
Have a process that guarantees you never overlook a re-visit appointment
Have a process that guarantees that jobs pushed back don't get extended for too long
Know exactly where techs are at all times

Payment collection

Have total visibility at all times of billing status
Simplify follow up of outstanding invoices
Enable all office staff to quickly record all aspects of jobs including payments - without giving them access to accounting (MYOB)
Achieve better utilisation of your staff - more cross skilling

Accounting - (MYOB)

Dramatically reduce bookkeeping time and risks of errors and oversights
Keep better control and visibility of parts ordered
Have accurate inventory value at any given moment
Be able to identify stock losses quickly, easily & accurately
Order stock of common parts on more of a just in time basis
Be able to analyse parts usage for taking advantage of bulk buy discounts

Customer retention

Provide customers with more timely job completions information
Provide customers with self help information - only for customers
Provide customers with instant visibility of their current and past jobs so they don't have to call you to know when you'll be on site etc
Be more on time, more accurate with paperwork
Implement strict SLA management so you never unknowingly miss deadlines
Complete planned maintenance more reliably
Provide documented history evidence of plant upgrade needs

Winning more profitable customers

Target prospects in buildings right next to your existing customers
Target more corporate multi-site customers
Boast of your newly adopted quality processes and why it benefits them
Offer them free services they don't get from their exiting provider
Offer them access to self help - that costs you almost nothing
Provide them with routine reporting - that costs you no time at all
Handle complicated building access rules and protocols with ease

Yes you can fix the problems in your field service business quickly, easily and affordably. Say goodbye to management problems in one easy decision. Take up the challenge, see Seratec field service software today and realise just how easy solving your service p0roblems can be.

It is a fact - prove it to yourself. With Seratec field service software you can achieve all of these improvements and more. Call for an obligation free discussion on 1300 851 866.

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