Superior Complaint Management Software
Turning complaints into real business benefits
Most companies struggle with
finding effective ways to handle complaints. That can now
be a thing of the past with this advanced but incredibly
easy to use solution.
It is so smart, that it can
help even the most inexperienced staff member handle customer
issue like a seasoned professional. They can even provide
the customer with advice beyond their own capabilities without
having to ask other people for help, and may even be able
to offer product upgrade advice where there is a product
cross sell or up-sell opportunity related the the complaint.
Now that is worth thinking seriously about.
Customer complaints have for
too long be regarded as bad news, but now you can turn t
all into good news. By capturing all customer feedback and
complaints you really can complaints into improved profitability.
You will be able to ensure
that customers are handled efficiently, effectively and
in accordance with your policy guidelines. You will be able
to use smart trend analysis to identify and solve root causes.
You will be able to introduce a series of smart strategies
that instantly drive down the cost and negative effects
of complaints. Instead of seeing them as bad news, you will
increase profitability and productivity. Isn't that worth
taking a serious look at!
Just as importantly, the low
cost of this system will amaze you, and you will be able
to employ it immediately.
The fully featured system
can be deployed and be functional within 1 day if required.
Seratec Central is equipped with these
powerful fully integrated components;
- Designed to handle
simple or global and multi-site organisations
- Customer database
with easy control over access rights
- Complaint database
with categorisation of issues to suit your needs
- Integrated knowledgebase
for staff, contractors, customers and other stakeholders
- Customer complaint
reporting via the internet directly into the live Central
system
- Noticeboards for important
announcements, global, by company or by location
- Extensive escalation
steps that you can control
- Automated notifications
by email
- Supports multi-team
organisation for different issue types, and can include
automated assignment
- Fully integrated Crystal
report engine for advanced reporting anytime by any
authorised person
 Desktop
access for all your remote locations
Central is purpose designed
to deliver total desktop access to any location anywhere
in the world. The system takes care of multiple time zones,
varying access rights for users and staff as well as distant
and mobile work locations. Central can provide one global
integrated solution, or can be used in separate locality
deployments.
This technology is so smart
and advanced that you don't need to use cut down browser
capabilities when your staff are out in the field. Think
about the benefits of being able to go out to visit a customer
and be able to use your laptop on mobile broadband to look
up all their details just as you would if you were in the
office.
Yes, unlike other systems,
you can use mobile broadband to access the live system on
a laptop. Its fast and easy. Just imagine, no training issues
with different capabilities out in the field compared to
in the office. Everyone has the full use of the power and
easy of desktop screens.
Field teams can use laptops, tablet PC or Windows PDA's
 Central
is a total solution, providing incredibly robust mobile
capabilities, including the
ability to use on or off line
Windows PDA's. The PDA technology is so smart it almost
completely eliminates the need to device users to have to
type characters on the keyboard.
To get the maximum power from
PDA's, you can use either a mobile phone data or Wi-Fi connected
device. The system is so smart that all synchronisation
is automatic. You just use it as if you were permanently
connected, even if your not. This technology is market leading.
No downtime even when communications are unavailable or
interrupted.
If you don't or can't use
wireless connectivity, you can use ordinary PDA's and synchronise
them by plugging them into the PC cradle when you get back
to your office.
Notice that even on the PDA,
when work is nearing it's due time frame, the user is alerted
to the issue by the escalation process. First the item colour
changes. Then the user is alerted. I there is still no action
taken, then the system looks up the workers supervisor and
alerts them. If the supervisor does not take action, after
a while the system looks up the supervisors manager and
escalates the issue to that person. In this way, absolutely
nothing can ever be unknowingly overlooked. No more issues
from complaints being followed through.
Powerful management reporting
When it comes to improving
getting the most from complaints, reporting is a key factor.
Using advanced trend analysis, the system enables you to
identify repetitive situations and drill down to the real
root cause. In this way you can more effectively be proactive
in solving costly issues.
he reporting options are almost
boundless, if you can conceive of a report that would benefit
you, this system is likely to be able to deliver it to you.
Report generation can be totally
automated, so that you don't have top lift a finger. All
your reports can be prepared and delivered to you on a schedule
that you define. This means an end to the last minute rush
to produce all your management report. Central does it all
for you. It can even distribute copies to whomever you choose,
whenever you choose. Even corporate clients.
Advanced resolution functionality
Central delivers far more
than you would imagine, without complexity. It really does
make the task of complaint management a joy an absolute
breeze.
Controlled transparency for customers
Central even offers your customers
a 24x7x365 way of reporting issues over the internet. This
is smart because it offers new services to your customers,
reduces phone calls and even helps customers solve issues
themselves.
The fully integrated and seamless
web service includes truly easy to use features that are
incredibly advanced in technology behind the scenes. Your
customers and stakeholders will love this system. So will
you own staff and management. Everyone benefits.
Features such as web based
issue reporting, Self help knowledgebase's, historic task
lookup and noticeboards to keep them informed of important
issues.
Call now for a free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to lose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on
our products and services Contact
Seratec
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