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Central
Complaint Management
Turning
complaints into real business benefits
Most companies struggle with
finding effective ways to handle complaints. That can now be a thing of the past with this advanced but incredibly
easy to use solution.
It is so smart, that it can
help even the most inexperienced staff member handle
customer issue like a seasoned professional. They can even
provide the customer with advice beyond their own
capabilities without having to ask other people for help,
and may even be able to offer product upgrade advice where
there is a product cross sell or up-sell opportunity related
the the complaint. Now that is worth thinking seriously
about.
Customer complaints have for
too long be regarded as bad news, but now you can turn t all
into good news. By capturing all customer
feedback and complaints you really can complaints into
improved profitability.
You will be able to ensure
that customers are handled efficiently, effectively and in
accordance with your policy guidelines. You will be able to use smart trend
analysis to identify and solve root causes. You will be able
to
introduce a series of smart strategies that
instantly drive down the cost and negative effects of
complaints. Instead of seeing them as bad news, you will increase profitability
and productivity. Isn't that worth taking a serious look at!
Just as importantly, the low
cost of this system will amaze you, and you will be able to
employ it immediately.
The fully featured system can
be deployed and
be functional within 1 day if required.
Central is equipped with these powerful
fully integrated components;
- Designed to handle
simple or global and multi-site organisations
- Customer database with
easy control over access rights
- Complaint database
with categorisation of issues to suit your needs
- Integrated knowledgebase
for staff, contractors, customers and other stakeholders
- Customer complaint reporting
via the internet directly
into the live Central system
- Noticeboards for
important announcements, global, by company or by
location
- Extensive escalation
steps that you can control
- Automated notifications
by email or mobile phone SMS messaging
- Supports multi-team
organisation for different issue types, and can include
automated assignment
- Fully integrated Crystal
report engine for advanced reporting anytime by any
authorised person
 Desktop
access for all your remote locations
Central is purpose designed to
deliver total desktop access to any location anywhere in the
world. The system takes care of multiple time zones, varying
access rights for users and staff as well as distant and
mobile work locations. Central can provide one global
integrated solution, or can be used in separate locality
deployments.
This technology is so smart
and advanced that you don't need to use cut down browser
capabilities when your staff are out in the field. Think
about the benefits of being able to go out to visit a
customer and be able to use your laptop on mobile broadband
to look up all their details just as you would if you were
in the office.
Yes, unlike other systems, you can
use mobile broadband to access the live system on a laptop.
Its fast and easy. Just imagine, no training issues with
different capabilities out in the field compared to in the
office. Everyone has the full use of the power and easy of
desktop screens.
Field teams
can use PDA's
 Central is a total solution,
providing incredibly robust mobile capabilities, including
the ability to use on or off line
Windows PDA's. The PDA technology is so smart it almost
completely eliminates the need to device users to have to type
characters on
the keyboard.
To get the maximum power from
PDA's, you can use either a mobile phone data or Wi-Fi
connected device. The system is so smart that all
synchronisation is automatic. You just use it as if you
were permanently connected, even if your not. This
technology is market leading. No downtime even when
communications are unavailable or interrupted.
If you don't or can't use
wireless connectivity, you can use ordinary PDA's and
synchronise them by plugging them into the PC cradle when
you get back to your office.
Notice that even on the PDA,
when work is nearing it's due time frame, the user is
alerted to the issue by the escalation process. First the
item colour changes. Then the user is alerted. I there is
still no action taken, then the system looks up the workers
supervisor and alerts them. If the supervisor does not take
action, after a while the system looks up the supervisors
manager and escalates the issue to that person. In this way,
absolutely nothing can ever be unknowingly overlooked. No
more issues from complaints being followed through.
Powerful
management reporting
When it comes to improving
getting the most from complaints, reporting is a key factor.
Using advanced trend
analysis, the system enables you to identify repetitive
situations and drill down to the real root cause. In this
way you can more effectively be proactive in solving costly
issues.
he reporting options are
almost boundless, if you can conceive
of a report that would benefit you, this system is likely to
be able to deliver it to you.
Report generation can be
totally automated, so that you don't have top lift a finger.
All your reports can be prepared and delivered to you on a
schedule that you define. This means an end to the last
minute rush to produce all your management report. Central
does it all for you. It can even distribute copies to
whomever you choose, whenever you choose. Even corporate
clients.
Advanced functionality
Central delivers far more
than you would imagine, without complexity. It really does make the task
of complaint management a joy an absolute breeze.
 New
Services for customers
Central even offers your
customers a 24x7x365 way of reporting issues over the
internet. This is smart because it offers new services to
your customers, reduces phone calls and even helps customers
solve issues themselves.
The fully integrated and
seamless web service includes truly easy to use features
that are incredibly advanced in technology behind the
scenes. Your
customers and stakeholders will love this system. So will
you own staff and management. Everyone benefits.
Features such as web based issue
reporting, Self help knowledgebase's, historic task lookup
and noticeboards to keep them informed of important issues.
Call now for a
free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to loose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on our products and services
Contact
Seratec
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