Facilities & Strata Management
Providing advanced automation to simplify work
Now there is an advanced facilities
and strata management solution that will make your job so
much easier and not only enable you to provide a higher
level of service, you'll be able to offer a whole new range
of services that were not previously possible.
You will be able to better
manage and measure the performance of your service providers
and as such will be able to set performance standards and
assess those providers that exceed, and those providers
that fail your defined standards.
You will be able to achieve
a whole new level of reporting and be able to offer more
timely billing and control over work done.
This revolutionary system
is built on the Central workflow engine, which provides
smart work flow automation and a wide range of automated
communications. This system will simplify and revolutionise
the way you work, providing advanced features for your staff,
contractors, customers and business partners.
You would think that such
a system would be expensive, but because it is built on
the latest Microsoft Technology, it is actually much more
affordable than ever. You can take up this system with almost
no up front cost, and low practical monthly rental instalments.
The return on investment will be almost immediate.
The fully featured system
can be deployed quickly and effectively
Seratec Central is equipped with these
powerful fully integrated components;
- Designed to handle
simple or global and multi-site organisations
- Customer database
with easy control over access rights
- Facilities & asset
database with warranty and product life cycle management
- Integrated knowledgebase
for staff and contractors
- Integrated knowledgebase
for customer self help
- Web reporting directly
into the live Central system
- Email issue reporting
can create automated resolution steps
- No need to have staff
in the office to create and manage work orders
- Noticeboard for important
announcements, global, by company or by location
- Extensive escalation
steps that you can control
- Automated notifications
by email
- Supports multi-team
organisation for different issue types, and can include
automated assignment
- Advanced report engine
is included with a range of standard reports
Desktop access for all your remote locations
Central is purpose designed
to deliver total desktop access to any location anywhere
in the world. You can even be sitting in your car with a
laptop and by using mobile broadband you can access the
system just as if you were in the office.
The system accommodates multiple
time zones as well as multiple help desks and multiple field
workers locations.
This technology is so smart
and advanced that you don't need to use cut down browser
capabilities when your staff are out in the field. You can
use mobile broadband to access the live system on a laptop.
Its fast and easy. Just imagine, no training issues with
different capabilities out in the field compared to in the
office. Everyone has the full use of the power and easy
of desktop screens.
Field teams can use Windows PDA, laptop or Tablet PC for
data entry
Central is a total solution,
providing incredibly robust mobile capabilities, including
the ability to use on or off line
Windows PDA's. The PDA technology is so smart it almost
completely eliminates the need to device users to type on
the keyboard.
To get the maximum power from
the devices you can use either a mobile phone or Wi-Fi connected
device. The system is so smart that all synchronisation
is automatic. use the device just as if you were permanently
connected, even if your not. This technology is market leading.
No downtime even when communications are unavailable.
If you don't or can't use
wireless connectivity, you can use ordinary PDA's and synchronise
them by plugging them into the PC cradle when you get back
to your office.
Powerful management reporting
When it comes to improving
Asset value, there is nothing that surpasses the trend analysis
that this system can deliver. If you can conceive of a report
that would benefit you, this system is likely to be able
to deliver it to you.
Report generation can be totally
automated, so that you don't have top lift a finger. All
your reports can be prepared and delivered to you on a schedule
that you define. This means an end to the last minute rush
to produce all your management report. Central does it all
for you. It can even distribute copies to whomever you choose,
whenever you choose.
Advanced functionality
Central delivers far more
than you would imagine, without complexity. It really does
make the task of asset management and cost minimisation
an absolute breeze. It can even automatically assign specific
issue type to outsource service providers.
 New
Services for customers
Your customers will enjoy
the wide array of service improvements this system will
deliver, from automated communications, being able to lodge
issue on the web portal, being able to view the progress
and history of issues, accessing self help, noticeboards
and more.
This system provides a range
of features to reduce the workload on your team and to ensure
that issues are dealt with in a timely and efficient manner.
Call now for a free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to lose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on
our products and services Contact
Seratec
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