ITIL IT help desk software for internal IT teams

Seratec Central boosts your internal IT as well as your IT contractors ability to achieve their duties in a more methodical and effective way.

The result is not just increased productivity, but also increases customer service, reduced job stress and improved ability to proactively manage IT assets.

You'll reduce the time it takes to respond to issues and just as importantly, reduce the chances of having issues occur in the first place.

Ten key ITIL features

ITIL IT help desk software for internal IT teams

A really affordable ITIL IT help desk software for internal IT teams

As a result of being built on the Central workflow engine, this solution delivers outstanding results. The workflow engine enables us to incorporate process automation that is used to simplify and revolutionise the way you work, providing advanced features for your staff, contractors, customers and business partners.

Unlike other brands of IT task management systems, this solution is faster and far more effective at managing the entire process of ITIL IT help desk software for internal IT teams. It will deliver a high return on investment in less time. Now you can have all the advanced functionality that delivers the real efficiency gains, without the exorbitant expense.

Faster issue resolution times

This is not just a marketing claim - it is s simple fact. With this solution you can directly improve your issue resolution times because of the smart automation features of the system. You'll also enjoy spending less time logging and tracking issues compared to virtually every other software system available. See the videos for proof of the sheer speed and usability of the system. Why not call Seratec for a no obligation demonstration today on 1300 851 866.

Seratec Central IT is equipped with these powerful fully integrated components;

Designed to handle simple or global and multi-site organisations
Customer database with easy control over access rights
Asset database with warranty and product life cycle management
Integrated knowledgebase for staff and contractors
Integrated knowledgebase for customer self help
Web reporting directly into the live Central IT system
Noticeboard for important announcements, global, by company or by location
Extensive escalation steps that you can control
Automated notifications by email
Supports multi-team organisation for different issue types, and can include automated assignment
Fully integrated Crystal report engine for advanced reporting anytime by any authorised person

Desktop access in the office or in t the field

Seratec's ITIL IT help desk software for internal IT teams is purpose designed to deliver total desktop access to any location anywhere in the world. The system takes care of multiple time zones, varying access rights for users and staff as well as multiple help desk and multiple field technician locations. Seratec ITIL IT service delivery management for IT service providers is capable of being a national or even global solution. Don't settle for second best when the best costs less.

Powerful management reporting

Crystal Reports for superior reporting and trend anaylsis

When it comes to improving services there is no replacement for easy and accurate reporting tools. Central IT makes it incredibly easy to identify trends, recurring and costly issues. Using Crystal reports it provides you the option to write your own reports.

Advanced help desk functionality

Seratec ITIL IT help desk software for internal IT teams delivers far more than you would imagine, because it really does make the task of minimising IT service costs an absolute breeze.

Selected web based feature access to customers and field staff

Web portal for customers

As an all encompassing ITIL IT help desk software for internal IT teams, it delivers a range of fully integrated tools, including a smart and effective we portal for customers where they can see the progress of current and past jobs, lodge new issues, look up knowledgebase for self help, review past issues with specific assets and more.

Simple and affordable process

This ITIL IT service delivery management for IT service providers system can be installed, configured and ready to go within a few weeks of your order. We don't just deploy the software , we help you configure it to be just what you need and then we train you to maximise your productivity in the least possible time.

Designed for just 2, or more than 2,000 mobile workers

This ITIL IT service delivery management for IT service providers system can suit you if even if you don't have any field workers, or if you have more than 2,000 mobile workers. This technology is fully scalable. It happily handles employed staff as well as contractors.

Clear and logical design

The screens and processes are fast and easy. Screens follow a logical process that ensures that your staff follow the due processes without any difficulty. Nothing can be forgotten or overlooked. It really is the ideal ITIL IT help desk software for internal IT teams

Optional PDA in the field

For field workers there are multiple options - call us for more information 1300 851 866. The optional PDA capabilities are second to none. The smart PDA capabilities enable you to work even where there is no mobile phone coverage at you location.

For a no obligation discussion call Seratec on 1300 851 866.

Call now for a free, no obligation demonstration

Why not put Seratec to the test. You have absolutely nothing to lose from taking the opportunity to have a free no obligation discussion and demonstration. You'll will see very quickly why this ITIL IT help desk software for internal IT teams is setting a new standard in service delivery.

For more information on our products and services Contact Seratec

Press here to vote and indicate you liked this page