Seratec



Simplified recording of results

We help your staff perform their every day tasks with greater certainty & accountability, while improving productivity and reliability of outcomes.

Inspection Management

Easy assignment & instant return of results

With this solution, you can assign an inspection to a filed team member in seconds. After a few more seconds the field team member receives the request. The instant they perform the inspection, the results are sent by wireless back to your office and are ready for actioning.

This system will revolutionise your processes and deliver sizable productivity gains.

Simplify actions to be taken on failed inspection items

If a failed inspection item requires someone else to perform further tasks, the system simplifies that whole process and manages everything through to a logical completion. Never again will you have overlooked actions on failed inspection items. The system guarantees it.

Powerful features;

  • Easy recording of inspection data
  • Smart task prioritisation
  • Advanced escalation of incomplete tasks
  • Handles single to-do or complex multi-person tasks
  • Allows inspections & task to be related to projects, assets, customers etc
  • Automated notifications by email or mobile phone SMS messaging
  • Supports multi-team organisation for different issue types, and can include automated assignment
  • Integrated Crystal report engine for advanced reporting anytime by any authorised person
  • Fully automated reporting that delivers management reports at regular intervals

Windows .Net delivers remote and desktop access to any help desk or field technician worldwide

Desktop, laptop or PDA access

Our solutions are purpose designed to deliver fast and effective access regardless of your location or access device. Even if your staff span over multiple time zones, the one system can service your entire enterprise. No more disparate solutions, no more time wasted trying to get hold of people in other offices.

Seratec task management enables easy task assignment or re-assignment.

Crystal Reports for advanced help desk and field staff performance anaylsis

Powerful management reporting

When it comes to evaluating inspection data or analysing staff and inspector performance the integrated report system will enable you to produce all the reports you need. Know exactly who did what where and when.

The automated report generator enables you to schedule your regular reports at any defined interval. It can even deliver reports to a network printer or an email address. Email delivery can be sent as a PDF, Excel spreadsheet, word Document or other standard file formats. A real time saver !

Windows .Net delivers remote and desktop access to any help desk or field technician worldwide

Customised to your needs

The central workflow engine makes it a breeze to have the application customised to suit your particular business needs.

Call for a no obligation demonstration so that you can witness the power and flexibility of the system for yourself.

You will want to have this business productivity tool installed as quickly as you you can, so you can start achieving the massive business benefits as soon as possible.

Call now for a free, no obligation demonstration

Why not put Seratec to the test. You have absolutely nothing to loose from taking the opportunity to have a free no obligation discussion and demonstration.

Call 1300 851 866

 

 

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PDA and desktop access to Central.IT help desk

Remote and mobile staff can access their tasks using a PDA or laptop linked through either mobile data, dial up or Broadband.

The quality and  performance will astound you.