ITIL IT service management software for IT service providers
A really affordable ITIL IT service management software
for IT service providers
As a result of being built on the Central workflow engine,
this solution delivers outstanding results. Process automation
means we simplify and revolutionise the way you can work,
providing advanced features for your staff, contractors,
customers and business partners.
Unlike other brands of ITIL IT service management software
for IT service providers, this solution is faster and far
more effective at managing the entire end to end process.
It will deliver a high return on investment in less time.
Now you can have all the advanced functionality that delivers
the real efficiency gains, without the exorbitant expense
that other vendors charge.
Faster issue resolution times
This is not just a marketing claim - it is s simple fact.
With this solution you can directly reduce issue resolution
times because of the smart automation features of the system.
You'll spend less time logging and tracking issues compared
to any other software system available. See our
videos for proof
of the sheer speed and usability of the system. Why not
call Seratec for a no obligation demonstration today on
1300 851 866.
Optional - Comprehensive integration with MYOB
The option to seamlessly integrate you job billing into
Australia's most common accounting software (MYOB) makes
life even easier. While other product claim integration,
they usually leave out all the key factors that make for
proper accounting practicality. With Seratec it includes
one button press synchronisation of customers, inventory,
purchase orders, invoices, and payments. Some of our clients
report up to 80% productivity gain in the accounting function.
Click the MYOB logo to see the
MYOB compatibility list. Call Seratec for a no obligation
discussion or demonstration of the solution - 1300 851 866.
This solution is equipped with many powerful integrated
components - here are a just a few;
- Designed to handle simple or global and multi-site
organisations
- Customer database with easy control over access
rights
- Asset database with warranty and product life cycle
management
- Tracks jobs against specific equipment
- Integrated knowledgebase for staff and contractors
- Integrated knowledgebase for customer self help
- Web reporting directly into the live system
- Noticeboard for important announcements, global,
by company or by location
- Extensive escalation steps that you can control
- Automated notifications by email
- Supports multi-team organisation for different issue
types, and can include automated assignment
- Fully integrated Crystal report engine for advanced
reporting anytime by any authorised person
 Desktop
access in the office or in t the field
Seratec's ITIL IT service management software for IT
service providers is purpose designed to deliver total desktop
access to any location anywhere in the world. So you can
use the same desktop application in the office or out in
the field. It is far faster and more effective than any
browser based solution on the market. See it for your self.
The system takes care of multiple time zones, varying
access rights for users and staff as well as multiple help
desk and multiple field technician locations. Seratec's
ITIL IT service delivery management software for IT service
providers is capable of being a national or even global
solution. Don't settle for second best when the best costs
less call 130 851 866 to see it in action today.
Automated Contractor communications
No longer is it a two step process to lodge and dispatch
jobs to contractors, the Seratec system automates the job
dispatch for you. Call to explore the options for your scenario
- 1300 851 866.
Powerful management reporting
When it comes to improving services there is no replacement
for easy and accurate reporting tools. Central IT makes
it incredibly easy to identify trends, recurring and costly
issues. Using Crystal reports it provides you the option
to write your own reports.
Advanced help desk functionality
Seratec ITIL IT service management software for IT service
providers delivers far more than you would imagine, because
it really does make the task of minimising IT service costs
an absolute breeze.
Web portal for customers
As an all encompassing ITIL IT service management software
for IT service providers, it delivers a range of fully integrated
tools, including a smart and effective we portal for customers
where they can see the progress of current and past jobs,
lodge new issues, look up knowledgebase for self help, review
past issues with specific assets and more.
Win more corporate business
It is a proven fact that some of our customers have won
millions of dollars in lucrative contracts because of the
technology advantage provided by this system. The ITIL compliance,
the web portal, knowledgebase, asset tracking and other
smart features give you are serious market edge to win and
retain corporate business. Call us to explore the opportunities
for you - 1300 851 866.
Fast & easy to adopt
This system can be installed, configured and ready to
go within a few weeks of your order. We don't just deploy
the software, we help you configure it and train you to
maximise your productivity in the least possible time.
Designed for just 2, or more than 2,000 mobile workers
This ITIL IT service delivery management for IT service
providers system can suit you if even if you don't have
any field workers, or if you have more than 2,000 mobile
workers. This technology is fully scalable. It happily handles
employed staff as well as contractors.
This is more important than it seems. With Seratec there
is never a need to archive off data history. You keep your
history in tact forever - absolutely forever! This means
better long term contract management.
Clear and logical design
The screens and processes are fast and easy. Screens
follow a logical process that ensures that your staff follow
the due processes without any difficulty. Nothing can be
forgotten or overlooked. It really is the ideal ITIL IT
service management software for IT service providers
Optional PDA in the field
For field workers there are multiple options - call us
for more information 1300 851 866. The optional PDA capabilities
are second to none. The smart PDA capabilities enable you
to work even where there is no mobile phone coverage at
you location.
Call now for a free, no obligation demonstration
Why not put Seratec to the test. You have absolutely
nothing to lose from taking the opportunity to have a free
no obligation discussion and demonstration. You'll will
see very quickly why this ITIL IT service management software
for IT service providers is setting a new standard in service
delivery - call 1300 851 866
For more information on our products and services
Contact Seratec
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