|
ITIL
based IT
Help Desk
Enterprise
wide IT task management
As a result of being built
on the Central workflow engine, this solution delivers
outstanding results. The workflow engine enables us to
incorporate simulated Artificial
Intelligence that is used to simplify and revolutionise the way you
work, providing advanced features for your staff,
contractors, customers
and business partners.
Unlike other brands of IT task
management systems, this solution is much more affordable,
faster to implement and delivers a much higher return on
investment in less time. Now you can have all the advanced
functionality that delivers the real efficiency gains,
without the exorbitant expense.
The fully featured system can
generally be deployed and
be functional within 1 day.
Central IT is equipped with these powerful
fully integrated components;
- Designed to handle
simple or global and multi-site organisations
- Customer database with
easy control over access rights
- Asset database with
warranty and product life cycle management
- Integrated knowledgebase
for staff and contractors
- Integrated knowledgebase
for customer self help
- Web reporting directly
into the live Central IT system
- Noticeboard for
important announcements, global, by company or by
location
- Extensive escalation
steps that you can control
- Automated notifications
by email or mobile phone SMS messaging
- Supports multi-team
organisation for different issue types, and can include
automated assignment
- Fully integrated Crystal
report engine for advanced reporting anytime by any
authorised person
 Desktop
access for all your remote locations
Central IT is purpose designed
to deliver total desktop access to any location anywhere in
the world. The system takes care of multiple time zones,
varying access rights for users and staff as well as multiple help desk
and multiple field technician locations.. Central IT can
provide one global integrated solution, or can be used in
separate locality deployments. Don't settle for second best
when the best costs less.
Powerful
management reporting
When it comes to improving
services there is no replacement for easy and accurate
measurement tools. Central IT makes it incredibly easy to
identify trends, recurring and costly issues.
Advanced functionality
Central IT delivers far more
than you would imagine, because it really does make the task
of minimising IT service costs an absolute breeze. It soon
becomes apparent that this system can do far more for your
organisations than just IT. you can use it to handle all
your building, lift, light and power issues as well. It can
even automatically assign specific issue type to outsource
service providers.
 New
Services for customers
Unlike other brands of task
management solutions, Central IT has fully integrated and
seamless web services that offer advanced features for your
customers, that not only deliver better service to them but
also help reduce workload on your IT team.
Features such as web based issue
reporting, Self help knowledgebase's, historic task lookup
and noticeboards to keep them informed of important issues.
Simple and affordable process
This system can be installed,
configured and ready to go within one working day of your
order. Nothing could be easier. training can happen in as
little as one hour. It is so simple and straight forward,
that experience shows total success with just one session.
Designed
for just 1, or more than 20,000 mobile workers
This system can suit you if
even if you don't have any field workers, or if you have
more than 20,000 mobile workers. This technology is fully
scalable.
Clear and
logical design
The screens and processes are
fast and easy. They follow a logical process that ensures
that your staff follow the due processes without any
difficulty. Nothing can be forgotten or overlooked.
In the office
and remote office workers
The desktop interface can be
used in one or multiple office locations. It can even be
used on a laptop out in a car, by using mobile data
connectivity. Nothing compares to the advanced technology
used in the system. See it for yourself and you will be
astounded how good it is.
Call now for a
free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to loose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on our products and services
Contact
Seratec
| 
