Knowledge
Management
Leveraging
intellectual property without loosing control
Five
fundamental
issues organisations face regarding knowledge;
-
How to leverage your organisations
knowledge
-
Eliminating the difficulty capturing knowledge
-
Overcoming the difficulty in sharing knowledge
-
Reducing the risk of knowledge loss and theft
How to leverage
your organisations
knowledge
Controlled knowledge management
systems enable you to share the right knowledge with the
right people at the right time and provide high levels of
protection for your knowledge assets. Many organisations
fail to realise the true value of their knowledge assets. It
is reasonably well understood that people need fast access
to knowledge without wasting other peoples time, but how do
you get the information, protect it, share it and improve
it?
To answer these questions we
must first understand that knowledge applies to many aspects
of the organisation and in fact knowledge can be related to,
but not limited to;
-
Managing service delivery to
your customers (and resellers if applicable)
-
Managing services from your
suppliers
-
Managing your internal,
external and outsourced service providers
-
Managing your policies and
procedures
-
Managing your internal
equipment or systems
Knowledge is very valuable,
because it enables people without the knowledge to tap into
knowledge without taking up others peoples time
unnecessarily. It is essential for removing unnecessary time
waste from all parties concerned. It also helps increase the
predictability of positive outcomes, knowing that everyone
has access to pertinent, tried and tested information.
Information accuracy is a hidden key benefit.
Eliminating
the difficulty capturing knowledge
Collecting knowledge can be a
daunting but essential task. How many times have your heard
of or witnessed the loss of an individual worker that
resulted in the loss of valuable knowledge. This very issue
enables some staff to demand a salary premium purely because
they know that you cant quickly replace them without pain.
The trick to the whole situation is to;
-
Collect information on a
daily basis
-
Have structured systems that
formalise data collection
-
Have systems that make
collection fast and efficient
-
Deliver system based
incentives to inspire people to complete the data input
-
Segment the information in
logical ways to simplify input and retrieval
-
Have fast and simple
approval processes for data entry into the main
repository
Overcoming the difficulty in sharing knowledge
The process of simplifying
sharing of collected knowledge means a range of requirement
must be taken care of in such a ways as to enhance the
systems capabilities and not hinder it. Attributes of a good
system include;
-
Segmenting knowledge into
logical subject matter
-
Allowing descriptive
information be added to simplify later searching
-
Having easy to use but
powerful search capabilities to find what you want when
you want it
-
Controlled access rights
-
Allowing a wide range of
information type storage such as;
- Web pages or web sites
- Intranet web page links
- Stored record of previous
solutions found
- Various stored document
types
-
Microsoft documents,
-
Text files
-
PDF files
Powerful search capabilities
are a fundamental requirement, and searching must;
-
Enable the use of key words
or partial words
-
Allow segregation of search by multiple
criteria
-
Present all results even for partial
matches to the criteria
-
Display rating of percentage
match and present the 100% matches first
Reducing the risk of knowledge
loss and theft
The main types risks of
knowledge loss are;
-
The loss of key staff or
trading partners that have the information in their
head.
-
Theft of knowledge leaving
no trace of it for the organisation to use
-
Theft by copying knowledge,
often undetected
-
Having so much unsearchable
information that no one can find what they need
Knowledge systems must employ
effective means for reducing or eliminating all of these
issues but must at all times deliver effective business
productivity in a user friendly manner.
Call now for a
free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to loose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on our products and services
Contact
Seratec
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