Help desk software
Customer or product support help desk
Every help desk suffers many
common issues that can now be dramatically improved with
this workflow based software solution.
This system includes complete
contact options, including web site requests, email request
and phone calls. With this system, even your most inexperienced
help desk staff can perform like a top professional.
It also helps you with issues
such as staff retraining due to staff turnover, product
and policy training, new product and service releases and
customer help, are all made so much easier. The system provides
instant answers, tips and hints to the help desk staff,
depending on the subject matter asked by the customer.
Unlike other brands of help
desk, this solution is much more affordable, faster to implement
and it delivers a much higher return on investment in less
time. Now you can have all the advanced functionality that
deliver the real efficiency gains.
The fully featured system
can generally be deployed and be functional within 1 day.
The system can be equipped
with these powerful fully integrated components;
- Designed to handle
simple or global and multi-site organisations
- Customer database
with easy control over access rights
- Integrated knowledgebase
for staff and contractors
- Integrated knowledgebase
for customer self help
- Noticeboard for important
announcements, global, by company or by location
- Extensive escalation
steps that you can control
- Automated notifications
by email
- Web portal for customers
- Supports multi-team
organisation for different issue types, and can include
automated assignment
- Fully integrated Crystal
report engine for advanced reporting anytime by any
authorised person
 Desktop
access for all global staff
The system is purpose designed
to deliver total desktop access to any location anywhere
in the world. The system takes care of multiple time zones,
varying access rights for users and staff as well as multiple
help desk and multiple support staff, in or out of the office.
Powerful management reporting
When it comes to improving
service and profitability there is no replacement for easy and accurate work tracking and reporting
tools. Central IT makes it incredibly easy to identify trends,
recurring and costly issues. Fast and easy KPI reports,
that can be fully automated and delivered to your email
or printer on a scheduled basis.
Advanced functionality
Central IT delivers far more
than you would imagine, because it really does make the
task of minimising help desk management an absolute breeze.
It soon becomes apparent that this system can do far more
for your organisations than just your help desk.
New Services for customers
Unlike other brands of help
desk, this system has a fully integrated and seamless web
portal that offer advanced features for your customers,
that not only deliver better service to them but also help
reduce workload on your help desk.
Features such as web based
issue reporting, Self help knowledgebase's, historic task
lookup and noticeboards to keep them informed of important
issues.
Simple and affordable process
This system can be installed,
configured and ready to go within one working day of your
order. Nothing could be easier. Training can be delivered
in as little as one hour. It is so simple and straight forward,
that experience shows total success with just one session.
Designed for just 1, or more than 20,000 mobile workers
This system can suit you if
even if you don't have any field workers, or if you have
more than 20,000 mobile workers. This technology is fully
scalable.
Clear and logical design
The screens and processes
are fast and easy. They follow a logical process that ensures
that your staff follow the due processes without any difficulty.
Nothing can be forgotten or overlooked.
In the office and remote office workers
The desktop interface can
be used in one or multiple office locations. It can even
be used on a laptop out in a car, by using mobile data connectivity.
Nothing compares to the advanced technology used in the
system. See it for yourself and you will be astounded how
good it is.
Call now for a free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to lose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on
our products and services Contact
Seratec
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