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Help
desk
Customer or
product support help desk
Every help desk suffers many
common issues that can now be dramatically improved with
this workflow based solution.
Issues such as staff turnover,
product and policy training, new product and service
releases and customer help, are all made so much easier. The
system provides instant answers, tips and hints to the help
desk staff, depending on the subject matter asked by the
customer.
This system includes complete
contact options, including web site requests, email request
and phone calls. With this system, even your most
inexperienced help desk staff can perform like a top
professional.
Unlike other brands of help
desk, this solution is much more affordable,
faster to implement and it delivers a much higher return on
investment in less time. Now you can have all the advanced
functionality that deliver the real efficiency gains.
The fully featured system can
generally be deployed and
be functional within 1 day.
The system can be equipped with these powerful
fully integrated components;
- Designed to handle
simple or global and multi-site organisations
- Customer database with
easy control over access rights
- Integrated knowledgebase
for staff and contractors
- Integrated knowledgebase
for customer self help
- Noticeboard for
important announcements, global, by company or by
location
- Extensive escalation
steps that you can control
- Automated notifications
by email or mobile phone SMS messaging
- Web portal for
customers
- Supports multi-team
organisation for different issue types, and can include
automated assignment
- Fully integrated Crystal
report engine for advanced reporting anytime by any
authorised person
 Desktop
access for all global staff
The system is purpose designed
to deliver total desktop access to any location anywhere in
the world. The system takes care of multiple time zones,
varying access rights for users and staff as well as multiple help desk
and multiple support staff, in or out of the office.
Powerful
management reporting
When it comes to improving
services there is no replacement for easy and accurate
measurement tools. Central IT makes it incredibly easy to
identify trends, recurring and costly issues.
Fast and easy KPI reports, that can be fully automated and
delivered to your email or printer on a scheduled
basis.
Advanced functionality
Central IT delivers far more
than you would imagine, because it really does make the task
of minimising help desk management an absolute breeze. It soon
becomes apparent that this system can do far more for your
organisations than just your help desk.
 New
Services for customers
Unlike other brands of help
desk, this system has a fully integrated and
seamless web portal that offer advanced features for your
customers, that not only deliver better service to them but
also help reduce workload on your help desk.
Features such as web based issue
reporting, Self help knowledgebase's, historic task lookup
and noticeboards to keep them informed of important issues.
Simple and affordable process
This system can be installed,
configured and ready to go within one working day of your
order. Nothing could be easier. Training can be delivered in as
little as one hour. It is so simple and straight forward,
that experience shows total success with just one session.
Designed
for just 1, or more than 20,000 mobile workers
This system can suit you if
even if you don't have any field workers, or if you have
more than 20,000 mobile workers. This technology is fully
scalable.
Clear and
logical design
The screens and processes are
fast and easy. They follow a logical process that ensures
that your staff follow the due processes without any
difficulty. Nothing can be forgotten or overlooked.
In the office
and remote office workers
The desktop interface can be
used in one or multiple office locations. It can even be
used on a laptop out in a car, by using mobile data
connectivity. Nothing compares to the advanced technology
used in the system. See it for yourself and you will be
astounded how good it is.
Call now for a
free, no obligation demonstration
Why not put Seratec to the
test. You have absolutely nothing to loose from taking the
opportunity to have a free no obligation discussion and
demonstration.
Call 1300 851 866
For more information on our products and services
Contact
Seratec
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