ITIL Service & Help Desk Solution

Enterprise wide IT management

At last, there is an affordable ITIL solution that delivers on the promise of increased productivity as well as helping you dramatically cut the cost of running your entire IT operation. You will also enjoy improved systems and network reliability.

As a result of being built on the Central workflow engine, this solution delivers outstanding results. The workflow engine enables us to incorporate advanced escalations and notifications to ensure that all issues are dealt with in a timely and effective manner. Now you r management tam will enjoy full transparency of all aspects of service management regardless of your location.

Unlike other brands of IT task management systems, this solution is much more affordable, faster to implement and delivers a much higher return on investment in less time. Now you can have all the advanced functionality that delivers the real efficiency gains, without the exorbitant expense.

Seratec Central includes a full compliment of ITIL capabilities including, but not limited to;

Key attributes of the system include;

• Designed to handle simple or global and multi-site organisations
• Customer database with easy control over access rights
• Asset database with warranty and product life cycle management
• Integrated knowledgebase for staff and contractors
• Integrated knowledgebase for customer self help
• Web reporting directly into the live Central IT system
• Noticeboard for important announcements, global, by company or by location
• Extensive escalation steps that you can control
• Automated notifications by email or mobile phone SMS messaging
• Supports multi-team organisation for different issue types, and can include automated assignment
• Fully integrated Crystal report engine for advanced reporting anytime by any authorised person

Desktop access for all your remote locations

Central IT is purpose designed to deliver total desktop access to any location anywhere in the world. The system takes care of multiple time zones, varying access rights for users and staff as well as multiple help desk and multiple field technician locations.. Central IT can provide one global integrated solution, or can be used in separate locality deployments. Don't settle for second best when the best costs less.

Powerful management reporting

When it comes to improving services there is no replacement for easy and accurate measurement tools. Central IT makes it incredibly easy to identify trends, recurring and costly issues.

Advanced functionality

Central IT delivers far more than you would imagine, because it really does make the task of minimising IT service costs an absolute breeze. It soon becomes apparent that this system can do far more for your organisations than just IT. you can use it to handle all your building, lift, light and power issues as well. It can even automatically assign specific issue type to outsource service providers.

New Services for customers

Unlike other brands of task management solutions, Central IT has fully integrated and seamless web services that offer advanced features for your customers, that not only deliver better service to them but also help reduce workload on your IT team.

Features such as web based issue reporting, Self help knowledgebase's, historic task lookup and noticeboards to keep them informed of important issues.

Simple and affordable process

This system can be installed, configured and ready to go within one working day of your order. Nothing could be easier. training can happen in as little as one hour. It is so simple and straight forward, that experience shows total success with just one session.

Designed for just 1, or more than 20,000 mobile workers

This system can suit you if even if you don't have any field workers, or if you have more than 20,000 mobile workers. This technology is fully scalable.

Clear and logical design

The screens and processes are fast and easy. They follow a logical process that ensures that your staff follow the due processes without any difficulty. Nothing can be forgotten or overlooked.

In the office and remote office workers

The desktop interface can be used in one or multiple office locations. It can even be used on a laptop out in a car, by using mobile data connectivity. Nothing compares to the advanced technology used in the system. See it for yourself and you will be astounded how good it is.

Call now for a free, no obligation demonstration

Why not put Seratec to the test. You have absolutely nothing to loose from taking the opportunity to have a free no obligation discussion and demonstration.

Call 1300 851 866

For more information on our products and services Contact Seratec

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