Project Management

Enterprise project management

This solution enables your organisation to better manage all types projects. You will be able to virtually eliminate all the errors and omissions from steps and procedures being forgotten or delayed. Now you can have fully reportable tracking of who is doing what, where and when.

No more overlooked tasks

When anyone is assigned a particular task to perform, the system manages the process to ensure that person or group handle the issue in the priority required by the organisations policies. If not, the system will alert them to their need to take action. If they fail to respond appropriately, the system will alert their manager to consider taking action.

Powerful features;

• Smart task prioritisation
• Escalation of incomplete tasks
• Handles single to-do or complex multi-person tasks
• Allows task to be related to projects, assets, customers and other important common factors
• A fully integrated knowledgebase to enable staff to learn and share more efficiently
• Web based customer request  and issue reporting directly into the live system
• Noticeboard for important announcements, global or to selected customers, staff or contractors
• Extensive escalation steps that you can control
• Automated notifications by email or mobile phone SMS messaging
• Supports multi-team organisation for different issue types, and can include automated assignment
• Integrated Crystal report engine for advanced reporting anytime by any authorised person
• Fully automated reporting that delivers management reports at regular intervals

Desktop, laptop or PDA access

Our solutions are purpose designed to deliver fast and effective access regardless of your location or access device. Even if your staff span over multiple time zones, the one system can service your entire enterprise. No more disparate solutions, no more time wasted trying to get hold of people in other offices.

Seratec task management enables easy task assignment or re-assignment to anyone in seconds.

Powerful management reporting

When it comes to evaluating performance or checking into any situation, it is always helpful to be able to produce fast and effective reports that show exactly who did what where and when.

The integrated report engine enables any authorised person to run any of system report. Using Crystal reports, you can create and add any new report you wish to include. The automated report generator can deliver regular reports at ay defined interval. A massive time saver !

Customised to your needs

The central workflow engine makes it a breeze to have the application customised to suit your particular business needs.

Call more a no obligation demonstration so that you can witness the power and flexibility of the system for yourself.

You will want to have this business productivity tool installed as quickly as you you can, so you can start achieving the massive business benefits as soon as possible.

For more information on our products and services Contact Seratec